Shipping – Returns – Privacy
This is the web site owned by Plain Old Soap and our address is http://www.plainoldsoap.com
We can be reached via e-mail or you can reach us by telephone at 989 620-4003 10:00 a.m. to 5:00 p.m. Monday through Saturday.
We do collect the e-mail addresses of those who communicate with us via e-mail, forms and information on what pages consumers access or visit that is volunteered by the consumers only. Information volunteered by the consumer, such as survey information, orders or comments on this site is kept in the strictest confidentiality and is only for use by the business owner. E-mail address or any other information will not be shared or sold to any other business or online groups.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding the orders they have placed on-line.
E-mails may be sent to customers with sales or promotions in the future. We promise not to over use this.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us an e-mail at the above address or accessing their accounts with us.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Shipping and Handling Policy
Plain Old Soap can ship to any location in the continental US, Alaska, Hawaii, and Canada. Shipping rates are based on delivery locations in the continental US. Additional charges will apply to locations outside of the continental United States. Other locations may be available. Some restrictions on address types apply. We reserve the right to make shipping charge adjustments, in the event this is necessary. If an adjustment is made that will increase your cost, you will be contacted for approval prior to order processing.
You will receive an order confirmation via email containing the total for your order including the cost of shipping.
Because soap is a personal care product, it must be returned unopened; in the same condition it was received. Please call first or e-mail us first, before returning any product. Please call us with any concerns you may have or e-mail us.
Our Commitment To Keeping You Informed
We are committed to keeping you informed of the ingredients used in our products. We will not use a broad term such as Scent, but will list the fragrances and essential oils used. We believe that all manufactured food and personal care products should list all the ingredients on their labels. Many people have health issues and/or sensitivities that do not allow them to use some products that contain certain ingredients. I understand how frustrating labels are now and how misleading that some of them can be and promise not to do that to our customers.